Your rights to choice of hospital

  1. If you need to go to hospital to see a specialist, you have the right to choose which hospital you're referred to by your GP. This legal right - called Choose and Book - lets you choose from any hospital offering a suitable treatment that meets NHS standards and costs. You can choose a hospital according to what matters most to you, whether it's location, treatments offered, waiting times, reputation, clinical performance, visiting policies, parking facilities or patients’ comments.  For more help contact the Choose and Book Appointments' Line on 0845 608 8888, or see: http://www.chooseandbook.nhs.uk/

     NB - This right doesn’t apply to medical emergencies or other urgent admissions, for example some cases of cancer.

  2. For more information and help in finding the right hospital for you, go to NHS Choice - Picking the Right Hospital  The Clinical Commissioning Groups (CCG) are expected to promote this choice to patients  click here for List of Norfolk CCGs
     
  3. Within the hospital of your choice, you don't have the right to choose a particular consultant-led team for certain services, including cancer services.

  4. You may wish to get a second opinion after seeing a consultant, either as an out-patient or an in-patient. You will need to request this from the consultant, who may arrange for you to see someone else. If the consultant does not agree, you could ask your GP to help.

  5. If you're not happy with your chosen hospital after seeing a specialist, you can ask your GP to make you an appointment at another hospital. (Of course, this may delay any treatment)

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